Skip to main content

Accessibility Statement

Our Commitment

Winchell’s Donut House is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our digital goods, services, facilities, privileges, advantages, and accommodations offered through our website at www.winchells.com.

Accessibility Standards

Our website is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including accommodations for blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity, and combinations of these.

Scope

This accessibility statement applies to the Winchell’s Donut House website located at www.winchells.com, including all subpages and digital content published on this domain. We are actively working to ensure that all pages and features on our website meet or exceed WCAG 2.1 Level AA standards.

Accessibility Features

Our website includes the following accessibility features:

  • Alternative Text: Images and graphics include descriptive alternative text for screen reader users
  • Keyboard Navigation: All interactive elements can be accessed and operated using a keyboard
  • Color Contrast: Text and background colors meet or exceed WCAG AA contrast ratios
  • Resizable Text: Page text can be resized up to 200% without loss of content or functionality
  • Form Labels: All form fields have appropriate labels and instructions
  • Skip Navigation: Skip-to-content links allow keyboard users to bypass repetitive navigation
  • Semantic HTML: Proper heading structure and semantic markup for screen reader compatibility
  • Focus Indicators: Clear visual indicators show which element has keyboard focus
  • Responsive Design: Content adapts to different screen sizes and viewing modes

Third-Party Content

Our website may include third-party content, plugins, or widgets that are not within our direct control. While we work with our partners to ensure their content is accessible, some third-party elements may not fully meet WCAG 2.1 Level AA standards. These may include:

  • Online ordering platforms
  • Social media feeds and embedded content
  • Third-party payment processors
  • External mapping services

We are actively working with our vendors to improve the accessibility of all third-party components.

Known Limitations

We are aware of the following accessibility limitations and are working to address them:

  • Some historical content may not meet current accessibility standards
  • Certain PDF documents may not be fully accessible to screen readers
  • Some video content may lack closed captions or audio descriptions
  • Legacy pages may not have optimal keyboard navigation

We prioritize fixing accessibility issues based on user feedback and are committed to resolving these limitations.

Ongoing Efforts

Winchell’s Donut House employs the services of an independent third-party auditing company to regularly assess and help improve our website’s accessibility. Our ongoing efforts include:

  • Regular accessibility audits and testing
  • Training for our web development team on accessibility best practices
  • User testing with people who use assistive technologies
  • Monitoring website accessibility using automated and manual testing tools
  • Implementing accessibility improvements as part of our regular website updates

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

By Email: info@winchells.com

By Phone: (626) 964-1748

By Mail: Winchell’s Donut House
Attn: Accessibility Team 17355 Railroad St. City of Industry CA, 91748

Online Contact Form: https://winchells.com/contact

When contacting us, please include:

  • The web page address (URL) where you encountered the barrier
  • A description of the accessibility issue you experienced
  • The assistive technology or browser you were using (if applicable)
  • Your contact information so we can follow up with you

Alternative Access

If you are unable to access information on our website or require assistance in an alternative format, we will work with you to provide the information you need through a communication method that is accessible for you. Alternative formats may include:

  • Large print or Braille documents
  • Audio recordings
  • Electronic text formats
  • In-person assistance at our locations

For visually impaired guests seeking nutritional information, please call: 866-693-6688

Regular Review

This accessibility statement will be reviewed and updated regularly to reflect our ongoing accessibility improvements and changes to applicable laws and guidelines. The last review date is noted below.

Last Updated: January 2026

Next Scheduled Review: July 2026

Legal Compliance

Our accessibility efforts are guided by the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and other applicable federal and state laws requiring equal access to digital content for individuals with disabilities.

At Winchell’s Donut House, we believe that everyone deserves equal access to our products and services. We are committed to making our website accessible to all visitors and will continue to improve our digital accessibility to ensure an inclusive experience for everyone.

Scroll to Top