Privacy Policy

Last Updated: January 2026

Introduction

Thank you for visiting Winchell’s Donut House. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Key Points:

We only collect information you choose to provide
We collect only the minimum information necessary to serve you
We do not sell your personal information to third parties
We take reasonable measures to protect your data

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or provide us with any information.

Information We Collect
Information We Do Not Collect
How We Use and Share Information
Your Rights and Choices
Cookies and Tracking Technologies
Data Security
Legal Disclosures
Communications
International Users
Policy Updates
Contact Information

1. Information We Collect

Information from Website Visitors

When you browse our website, we collect standard technical information that most websites collect, including:

Browser type and version
Language preference
Referring website
Pages visited and time spent on each page
Date and time of visits
Internet Protocol (IP) address (anonymized when possible)

We use this information to:

Understand how visitors use our website
Monitor and protect website security
Improve our website functionality and user experience
Diagnose technical issues

Information from Customers

When you provide information to us, we may collect:

Personal Information: First and last name, email address
Location Information: Geolocation data (with your permission)
Contact Information: Phone number (if provided)

We use this information to:

Identify you on our website
Respond to your inquiries and requests
Provide customer support
Send communications you’ve requested
Improve our services

Analytics and Aggregated Data

We use third-party analytics services (such as Google Analytics) to collect anonymous, aggregated data about website usage. This data does not personally identify you and helps us understand trends and improve our services.

2. Information We Do Not Collect

We do not intentionally collect:

Sensitive personal information (financial information, Social Security numbers, genetic data, health information, religious information)
Information from children under 13 years of age

If we discover that we have inadvertently collected information from a child under 13, we will promptly delete that information.

3. How We Use and Share Information

How We Use Your Information

We use your personal information to:

Provide the services you request
Process and fulfill your orders
Communicate with you about your requests
Send you marketing communications (with your consent)
Improve our website and services
Comply with legal obligations

How We Share Your Information

We Do Not:

Sell your personal information to third parties
Rent or trade your personal information
Share your information for third-party marketing purposes
Host third-party advertising on our website

We Do Share Information With:

Service Providers: Limited third-party vendors who process data on our behalf to provide services (customer support, data transmission, website hosting)
Google Services:
- Google Maps and Location Services for store locations and directions
- Google reCAPTCHA for security and bot prevention
- Google Analytics for website analytics
Legal Authorities: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale (with notice to you)

Service Providers Include:

KnownHost (web hosting)
Apache (server infrastructure)
Google (maps, analytics, security)

All third-party service providers are contractually obligated to protect your information and use it only for the purposes specified.

4. Your Rights and Choices

Data Retention

We retain your personal information for as long as necessary to provide services to you, unless you request deletion. We do not automatically delete inactive user accounts.

Your Rights

You have the following rights regarding your personal information:

Access and Deletion

Request access to your personal information
Request deletion of your personal information
Contact us at: info@winchells.com

Email Communications

Unsubscribe from marketing emails at any time
Use the unsubscribe link in our emails or contact us directly
Note: You may need to unsubscribe separately for each email address

Location Services

Enable or disable location services through your browser or device settings
Revoke app permissions for location access

Cookie Management

Block or delete cookies through your browser settings
Note: Disabling cookies may limit website functionality

5. Cookies and Tracking Technologies

Cookies

We use cookies to enhance your website experience. A cookie is a small text file stored on your device that helps us:

Remember your preferences
Keep you logged in
Understand how you use our website
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Web Beacons

We use web beacons (invisible pixel images) to:

Track email open rates
Understand user engagement
Improve our communications

Analytics Services

We use third-party analytics services to:

Analyze website traffic and usage patterns
Improve website performance
Understand user behavior

Do-Not-Track

We do not currently respond to browser Do-Not-Track signals. However, you can manage your privacy preferences through your browser settings.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

Secure servers with encryption
Access controls and authentication
Regular security monitoring
Employee training on data protection

Important Security Notice: No method of electronic transmission or storage is 100% secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security. By providing information through our website, you acknowledge and accept these risks.

In the event of a data breach affecting your personal information, we will:

Act promptly to mitigate the impact
Notify affected users without undue delay
Take appropriate remedial action

7. Legal Disclosures

We may disclose your personal information when:

Required by law, subpoena, court order, or warrant
Necessary to protect our rights, property, or safety
Necessary to protect the rights or safety of others
To prevent fraud or other illegal activities

When legally permitted, we will notify you of any disclosure of your information, except when prohibited by law or in emergency situations.

8. Communications

Email Communications

We may send you emails for:

Order confirmations and updates
Customer support responses
Marketing communications (with your consent)
Important account notices

Our emails may contain tracking pixels to help us:

Confirm email delivery
Understand engagement
Improve our communications

Unsubscribing

You can unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link in our emails
Contacting us at: info@winchells.com

9. International Users

Winchell’s Donut House is hosted and operated in the United States and is subject to U.S. law. Our website is not intended for users outside the United States.

If you are located outside the United States:

Please do not provide personal information through our website
If you have already provided information, contact us so we can take appropriate action
Email us at: info@winchells.com

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting a notice on our website
Sending an email to the address on file (for significant changes)

Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@winchells.com

Phone: (626) 964-1478

Online: Submit a question through our website contact form

Mail: Winchell’s Donut House Attn: Customer Service Department 1700 S. Western Ave. Los Angeles, CA 90006

We will respond to your inquiries within a reasonable timeframe.